Hotel Policies

Cancellation Policy

If cancelled or modified up to 2 days before the date of  arrival, no fee will be charged. If cancelled or modified 0-2 days or in case of no-show, the total price of the reservation will be charged.

Alcohol POLICY

Alcoholic beverage service and consumption is restricted to those 21 years or older with valid identification.

Age Requirement Policy

Guests must be at least 18 years  of age to check in at Airport Cityhub Hotel.

Check In and Check Out Policy

Airport City Hub Hotel guaranteed check in time is at 1400hrs and check out time is at 1200hrs.Requests for early check in & late check out will be handled based on hotel availability at the time of check in (an additional fee is payable for guaranteed late check out).Should you need to confirm an earlier arrival than the hotel’s standard check in time or a departure later than noon, please contact the hotel directly in advance. If you plan to arrive earlier than the hotel’s check in time and want to guarantee that you would be able to check into your room upon arrival, we would advise you to reserve the night prior to the date of arrival. Exceeding check out times without notifying the front desk in advance can result in extra charges.

Payment Option

Airport Cityhub accepts all major Credit Cards except American Express and Diners.

Room Occupancy

Airport Cityhub Hotel permits a maximum of 3 guests in a room depending on the room category. Some room types have a maximum occupancy of one.

Photo ID

Valid photo ID is required both for the check in process, as well as being a necessity to process a credit card.

Pre-authorization Information

In the case that a guest’s room is to be paid by another party’s credit card that will not be attending the hotel, a pre-authorization form is required to be filled out by the credit card holder allowing the Airport Cityhub to  use the credit card for the specified charges. Please state your request when making the reservation.

Lost Items

Guests must report any loss of or damage to their property immediately on discovery to the Hotel’s Reception or other appropriate staff members, and shall make themselves available to assist with any reports made by the hotel to the police. We are a small hotel, so we ask kindly that you respect the other guests that are staying in the hotel. Please note that if on any occasion you are asked more than once to keep noise levels down, the hotel staff have the right to ask you to leave the hotel.

We thank you kindly for your co-operation